Customer Service Operations Project Manager

Catalyst Life Sciences is currently partnered with a large and fast growing pharma company for their Houston, TX facility. Ideal candidates should be coming from a project management background with a proven record of customer service optimization.

Day to day you will:

• Lead initiatives to improve pharmacy ops and customer service efficiency by optimizing workflows, improving processes, and ensuring effective team coordination.
• Drive data-driven improvements by collaborating with department leaders to streamline operations, enhance customer service, and resolve challenges.
• Implement continuous process enhancements, develop dashboards and reports, and refine Standard Operating Procedures to improve transparency and decision-making.
• Ensure effective training, communication, and compliance with pharmacy regulations while collaborating with key departments such as Sales, Legal, IT, and Marketing.

To be successful you should have:

• 8+ years of experience in project management or customer service ops, with a proven record of driving efficiency and delivering results.
• A Bachelor's degree in business administration, operations management, or a related field
• Excels in process optimization, problem-solving, and resource management while fostering collaboration and accountability across teams.